Dynamic Contact Center

Copilot-first, Generative AI based solution

Dynamics 365 Contact Center is a standalone Contact Center as a Service (CCaaS), Copilot-first, Generative AI based solution.
Supports omnichannel capabilities, and tools like IVR, chatbots, sentiment analysis, and live transcription.
Use unified routing to efficiently route work items
Use AI-driven embedded insights and analytics to improve customer satisfaction
Collaborate with experts in Microsoft Teams
Manage performance and productivity through reports and dashboards
Capabilities to Integrate with your existing CRMs and Contact Centers

Use Cases

Dynamics 365 Contact Center – AI-Powered Sentiment Prediction for Agent Routing

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Transforming Customer Engagement with Dynamics Contact Center: Business Impact

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Maximizing Customer Service Efficiency with Dynamics 365 Contact Center Analytics

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Integrating Dynamics Contact Center & Copilot with Non-Microsoft CRMs

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Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers

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Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR

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