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ITKnocks’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. ITKnocks offer flexible agreements which are dependent on customers’ requirements and business needs. A dedicated/shared set of ITKnocks’s consultants will be assigned to work within agreed SLAs depending on customer needs.
No fixed monthly contract; opt for pre-paid support hours for on-demand assistance. Kindly fill in the contact form to get in touch with our talented consultants.
Kindly reach out to us if we are unable to identify any issues in the records. If the issue has been resolved, please inform us so that we can proceed with closing the ticket.
| Quick Start Options | Premium | Standard | Life Support |
| Financials | AU$ 18,000/- per month | AU$ 10,000/- per month | AU$ 5,000/- per month |
| Minimum Term | 1 Year | 1 Year | 1 Year |
| Support coverage hours per month (not rollover) only support tickets | 40 hours/week | 20 hours/week | 20 hours/week |
| Application development hours; allocation per month; Enhancement tickets | 100 hours per month | 50 hours per month | 20 hours per month |
| SLA | |||
| Priority | Response Time | Response Time | Response Time |
| 1 | 1 Business hour | 3 Business hour | 3 Business hour |
| 2 | 2 Business hour | 6 Business hour | 6 Business hour |
| 3 | 1 Business day | 2 Business day | 1 Business day |
| 4 | 2 Business day | 1 Business day | 2 Business day |
| Support Channels | |||
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| Portal Support |
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| Email Support |
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| Indicative Team Availability | Dedicated Support Team | Dedicated Support Team | Shared Support Team |
| Indicative Resource Availability | Onsite/Offsite Consultant | Onsite/Offsite Consultant | Onsite/Offsite Consultant |
| Included Services | |||
| Breakfix/Service Incident Resolution only | |||
| Minor Changes/Config/Setups |
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| General Inquiries |
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| System Consultation |
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| Reporting Requirement Services |
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| Dynamics 365 Power Platform Major Release High Level Impact Analysis |
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| Status Review | Weekly | Monthly | Monthly |
| Application Enhancement | 5 days (development/implementation) | 5 days (development/implementation) | 3 days (development/implementation) |
| Supported Technology | MS Dynamics 365 Power Platform Power Bi | MS Dynamics 365 Power Platform Power Bi | MS Dynamics 365 Power Platform Power Bi |
| Other Services will be available upon request | |||
| Customer Succes Manager | Financials will be available on request | ||
| Technical Advisory | Financials will be available on request | ||
| Analysis Design | Financials will be available on request | ||
| Training | Financials will be available on request | ||
At ITKnocks, we are more than an IT consulting company; we’re your strategic partner in business evolution. With a global footprint and a passion for technology, we craft innovative solutions, ensuring your success. Join us on a journey of excellence, where collaboration meets cutting-edge IT expertise.
At ITKnocks, we redefine possibilities with innovative, tailored IT solutions, nurturing success across industries. Your partner for transformative technology.
